Refund and exchange terms

1. We are committed to satisfying the needs of our customers, delivering good products and bouquets on time, and providing our customers with satisfactory service.

2. Our gifts and flowers are delivered in the best condition, which means that when you receive it, you will be beautiful and able to spend a long time. However, if the flowers you receive do not look fresh or have a shortcoming, please contact us at info@ickflower.com.mo. It is up to us to decide whether gifts or flowers do not meet our high quality standards and we will provide you with a free replacement service or a refund on the next business day. Please note that you will need to send us a photo of the item within 2 hours of receiving the item for follow-up action. Finally, if we provide you with a refund, we will refund the full amount within three working days. Please note that it may take extra time for the bank to refund your credit card payment.

3. We will make every effort to ensure that we provide services to our customers, but sometimes there may be mistakes that cannot be completed on time, if we fail to complete your order (ie if your gifts, flowers are not delivered on time) Arrived within 8 working hours of the time), if the mistakes is caused by us, we will arrange to refund the full amount within three working days from the next working day. Please note that it may take extra time for the bank to refund the credit card payment.

4. Please understand that since the flowers are trimmed and packaged, if the mistakes is not caused by us, we will not accept the return or exchange, and will not arrange any refund.

6. Order cancellation is not accepted and all floral arrangements and merchandise are not redeemable and non-refundable.

Other non-returnable goods: gift card